Toyota Of Santa Barbara

Doesn't Recommend

Robert J.

Joined 6 months ago

If I could give them a 0 star, that would be better.

If you plan to buy a Toyota, do not have it serviced at this dealership. They charge for warranty work that was authorized by Toyota USA!

I had a leaking water pump, and they could not give me a straight answer on weather or not it was covered by Toyota. After hemming and hawing for 2 days it finally got fixed and when I went to pick up my FJ Crusier, they had tacked on a $50 "deductible" that was not on my service ticket. After numerous attempts I could not even get Kristy Flannigan - Service and Parts Director to return my call. Sad. It is now reported to AMEX to fight it out.

I now understand my my long term service liaison is not longer working there. Horrible service and crappy customer service are not what keeps a car dealership in business. Too bad this long term customer will be driving to Ventura for dealer needs and finding a local shop to do other work.

A horrible reflection on the good folks who make mostly trusty Toyota vehicles.

MesaMomSB

Joined 2 years ago

BE ON YOUR TOES - sales MANAGER lied and pulled the old "bait and switch" on prices- even with my FAXED price quote I had them send me. Liars? "oh no, not us" the manager said, "just a mistake".

Ultimately they made good on the deal- but not without a fight -

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bellaavega

Joined 2 years ago

Great Job. I really liked my sales person. He was knowledgeable about the different models and the possible add-ons. He was not a high-pressure salesman. He took time to answer our questions thoroughly. Great Job!

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Mitchell T.

Joined 1 years ago

Fiendly and "Non-Pushy". I was very pleased with my experience at Toyota of Santa Barbara. The sales men were great. Friendly and "non-pushy." They really tried hard to meet all of our needs, and for that I am truly grateful.

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athandgoods

Joined 2 years ago

Great Place. This place is great! The staff pulled together to locate the exact vehicle I wanted with my specifications. Service like this is rare to find these days.

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Lula l.

Joined 1 years ago

great to work with. The salesman was very low key,approachable and knowledgeable.They took the time to give me a reasonably priced deal. They gave good information and was not very pushy.

Recommends

james r.

Joined 2 years ago

very patient and hassle free. I really appreciated the patience of the sales person. He was simple and to the point. He was very easy to work with and we got exactly what we wanted.

Recommends

Andrea G.

Joined 2 years ago

excellent service!!. I enjoyed the absolute excellent service that our sales representative gave us. It was easy and the car is very nice.

Recommends

Mindy T.

Joined 2 years ago

was very willing to help. I felt like Chris was really knowledgeable and tried his hardest to give me a deal that would allow me to purchase the car that I wanted given my financial situation.

Recommends

Justin M.

Joined 2 years ago

really appreciated the service provided here. We appreciated all the help that Leonard gave us, and that he was willing to spend the time that we needed to help us find the right car. We were able to test drive several cars, and Leonard got to know what we were really looking for through the whole process.