William Laman Furniture.Garden.Antiques
was established in 1995 by the internationally recognized interior designer Bruce Gregga and William Laman, providing a unique shopping experience in the exclusive community of Montecito in Santa Barbara, California.
There is a distinctive mix of merchandise, hand selected by Gregga and Laman on their buying trips throughout the world, that reflects a renowned sense of under-stated elegance and an exceptional eye for detail. Many of today’s top interior designers, landscape architects, Hollywood celebrities, savvy tourists and locals flock to William Laman's to view the latest inspirations for living with style. You can revel in the ever changing mix of furnishings housed in a charming clapboard cottage and displayed as they would be used in one's own home and garden.
The shop’s philosophy is basic: Form, Function and Simplicity. As William Laman's tag line suggests, what you will find here is “NOT WHAT YOU NEED, BUT WHAT YOU WANT”.
I first came across Wm. Laman's shop while visiting Santa Barbara several years ago. The red adirondack chair drew me in and the unique merchandise and special service keeps me coming back! I have ordered many items, both for my home and as gifts for family and friends. Each purchase has been received with delight and my shopping experience has been superb! While the shop carries some very high-end, one-of-a-kind pieces, my purchases have been more moderate, yet the staff has been wonderful and accommodating, both in person, and with special requests for online purchases. Wm. Laman is a neighborhood gem and a not-to-be-missed shopping experience!!
Poor Customer Service.
Was looking to purchase a 64.00 item and was told shipping to my residence would cost 31.00 (!) Inquired if there was a more affordable shipping option, and was basically told I was cheap since "the shipping charge was an issue for me". This guy SURELY doesn't need my business, or anyone else within earshot of me, since I will now make it MY BUSINESS to tell others how he operates. BUYER BEWARE!
Recently having received a gift, bought at William Laman Furniture Garden in Montecito, Santa Barbara, I attempted to return it as I had already received other similar items. I was informed that returning this was impossible, even for credit in the store, unless I could give the exact name of the person who gave it to me. Having given the names of those who had given us this gift, clearly from this store, in the original packing, I was informed that there was not a record under that particular name, and therefore I had no options for returning this item.
This is certainly not how I do business, and therefore I would not recommend supporting this type of customer service, particularly in our industry.