136 S Hope Ave, Santa Barbara, CA | Directions 9310534.437092 -119.746780
Neighborhoods: North State
Great experience – I read the bad reviews Indian only imagine what kind of old cranky person posted the review I mean who uses smart alec kids the same people that use whipper snapper.
I went to another store and the person literally pointed out womens shoes for me and I am clearly a man. When I entered outfooters I was immediately helped and the sales rep had metry on 5 pairs until I had the best fit. Two thumbs up!
I'll 2nd that-BAD CUSTOMER SERVICE! – I agree with the last reviewer- I am not going back here again. Outfooters has good shoes, but they hire young, smart-aleck kids with attitude to staff the place. They think they know what they are talking about - NOT! Totally steered me to the WRONG shoes for my feet, then sulked because I wouldn't shell out $140 for them. I drove to Outfooters from out of town because they used to have excellent, knowledgable shoe fitters. But times have changed. I have purchased several pairs of shoes here over the years, but you lost my business.
Bad customer service – like their product, but the kids they hire need more training in customer service. they do not greet customers entering the store, especially if with a customer. today was the 2nd time in a week. i went earlier in the week, they didnt have my size. and the nice kid tried to show me many other styles. i asked if more sizes were on order, he had no idea "my manager does the ordering" no attempt to find out. so i went back today, and got ignored by both employees. both were with a client, but neither acknowledged me, said hello i'll be with you shortly, or anything. waited around about 4-5 minutes, they both saw me. the guy was carrying on a personal conversation, no longer shoes. the girl was chatting about different styles with her customer. had either said, be with you in a minute, i would have stuck around and spent $120 on the shoes i wanted. instead, i'm going online to buy them. i've been in many times over the years, and have bought many pairs of shoes here, but i'm done.
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