06/12/07

Bad customer service

by emspatti

like their product, but the kids they hire need more training in customer service. they do not greet customers entering the store, especially if with a customer. today was the 2nd time in a week. i went earlier in the week, they didnt have my size. and the nice kid tried to show me many other styles. i asked if more sizes were on order, he had no idea "my manager does the ordering" no attempt to find out. so i went back today, and got ignored by both employees. both were with a client, but neither acknowledged me, said hello i'll be with you shortly, or anything. waited around about 4-5 minutes, they both saw me. the guy was carrying on a personal conversation, no longer shoes. the girl was chatting about different styles with her customer. had either said, be with you in a minute, i would have stuck around and spent $120 on the shoes i wanted. instead, i'm going online to buy them. i've been in many times over the years, and have bought many pairs of shoes here, but i'm done.