Bliss Salon & Spa

Doesn't Recommend

Joanne H.

Joined 4 months ago

I went here for the first time because I saw it got good reviews. I had a haircut with Mimi and she did a pretty standard job for a simple wash, trim, and style. She was pleasant, and the salon had a great atmosphere. But my review has nothing to do with Mimi and her job, but rather the business. Online their price for a woman's wash and cut is listed at "starting at $40". It wasn't until after I got the service that I was informed it would be $65. I was pretty peeved at this because that is $25 more than I was expecting, and they really need to be more upfront about their pricing.

I emailed the owner afterwards requesting a refund for the price difference and suggesting that they change their pricing, and I was told that while some stylists there charge $40, others charge upwards of $75. To me this is a little shady because "starting at $40" could mean that one stylist does it for $40 while everyone else could do it for $300 or even more. (Also, the cut that I got was not extravagant; a simple trim and easy style, and a beginner could have done the same job for much less.) I emailed the owner back and suggested that they list the specific pricing for each stylist or that a follow up email be sent explaining what exactly the price would be. I said I thought this would really improve the business. I didn't get a reply, so I can conclude THIS BUSINESS DOES NOT VALUE ITS CLIENTS' INPUT AND GENERAL SATISFACTION.

The issue really put Bliss in a dishonorable light from my view; it's a shame because I honestly was happy with the job, just not the price and the shadiness regarding it. If you plan to go here, beware that their prices online are not accurate!

Recommends

JoNicole82

Joined 2 years ago

Santa Barbaras TOP Salon!. I have lived in Santa Barbara for 10 years, I have been to numerous salons in town and can now say I have found a winner :) I have been to Bliss Salon 3 times now seeing Lauren Woodard. She colored my hair and I am in love. I have never liked my hair color (always brassy) But she changed all of that and my hair is the richest color that has lasted so long! Usually my hair fades in a week. I will remain a loyal customer to Lauren and Bliss Salon and Spa. I recommend this Salon to anyone!