BMW of Santa Maria

Doesn't Recommend

TESSA L.

Joined 8 months ago

BMW OF SANTA MARIA IS NOT WERE YOU OR MYSELF SHOULD BUY A CAR ONCE THEY GOT MY INFO THEY PUSHED ME INTO A DEAL I DID NOT WANT THEY DID NOT GIVE ME THE PRICE OF THE SUV TILL THEY HAD RAN MY CREDIT WITH TWO DIFFERENT BANKS I WILL NEVER GO BACK THEY WERE NICE AT FIRST BUT ONCE IT WAS ALL SEED AND DONE THEY ACTED LIKE THEY DID ME A FAVOR!

Doesn't Recommend

massgarbage

Joined 4 years ago

Unhappy so far with this dealer. We also used the internet to find a car with Santa Maria BMW and we are UNHAPPY. We purchased a Certified Used X3 from this dealer. We are from SoCal and we thought their price was worth the 3 hour drive to get the car. Mechanically, the car is good. Aesthetically, the car was poor. The car was very dirty when we test drove it even though we had put a deposit on the car 3 days earlier. The salesperson recognized that and told us they would detail it. We gave them time to detail the car. When the car came back, the interior windows were still dirty enough to make it difficult to see out, there was food under the passenger seat, there was food in the back seat, there was still deteriorating shipping plastic on interior parts, and the car was still in need of good detail. In spite of this, we still bought the car since we have a very good detailer and would take the car to him for $175.

Performing the final check out, we were missing the users manual, floor mats, and second car key. They committed to sending us all three in the mail. The next week we followed up with them. The salesman said the floor mats were NOT included with the car. Oh well, we had to purchase those from a bmw dealer. Then, the salesman said he could not send us the second car key due to a BMW policy that we had to pick it up in person. We told him we live 3 hours away. He said it was policy and we had to pick it up in person due to security reason. Hummm, how did the key get to them - did a rep from BMW hand deliver?? Since they refused to send the second key, we asked them to at least send us the owners manual. We are still waiting and it has been 4 weeks. Upset, I finally decided to post this review to see if we can get an action from them.

Thank you for your time,

Jamie

Recommends

1gonzalesmomn805

Joined 5 years ago

community bmw is the real deal!. if you want a new or used car, you have to go to community bmw. our credit situation couldn't get much worse but we just needed one last chance to prove ourselves. we've been to other dealerships and it was always a waste of time. they all wanted $5-7,000 down and wouldn't even attempt to work with us. some wouldn't even say goodbye to us after they ran the credit report. how rude can people get? i got on the internet and one day i got an email from some guy that said he could help. i explained that i did not like to be pressured so i would email him when our long awaited taxes arrived.(of course we knew we would need to put something down!)being a victim of identity theft creates unheard of delays with the irs and so about once a month this guy would send me an email just to touch base.its a good feeling when somone knows your situation but still thinks your important enough to remember, so when our $3,000 came from the irs i called him. i told him what $$ we were working with and within 10 minutes he was telling me that we were approved for a car that was almost brand new.doubtful, we went down to sign papers and couldn't believe it even after we drove off in our awesome car. loyalty is the only way we know how to repay jim, heath and the rest at community bmw so we bought our second car from them and we'll continue telling friends and anyone else looking for a new car about our experience with these miracle workers.GO TO SANTA MARIA COMMUNITY BMW! they'll make your dreams come true!